“To be, or not to be...”
“To be or not to be is not the point.”
Not listening Matthew continued, “To be or not to be…”
“Matt, tidy your room please.”
“Aw… to tidy or not to tidy!”
“Matthew!”
“Mum do you mind I am tryingto rehearse!”
“And I am a recorded message. Tidy your room!”
“In a minute… I do need to do this mum, I am the lead role!”
“Now!”
“Mum… I really need to do this,”
“Okay lets put it another way. No room tidied then no play!”
“Mum!”
“I have the car keys and it’s a very long walk otherwise.”
“Okay, Okay…I’m going…”
Dialogue Exercise 2
“Hello?”
“Welcome to Amazon customer service, your call is appreciated. You are held in a queue, one of our operators will be with you shortly.”
“Grhh!
“What’s wrong?”
“I am in a queue. I hate these automated phone systems.”
“Never mind, it won’t take long.”
“Yeah right, last time it was twenty minutes at least with the...”
“I’ll put the kettle on.”
“Thank you for patience. You will be connected to an operator as soon as one becomes available.”
“Tea?”
“Please.”
“Thank you for holding.”
“Like I get a choice,”
“What did you say?”
“Nothing,”
“Here’s your tea.”
“Thanks.”
“Who are you ringing anyway?”
“Amazon, my Kindle is not working.”
“Oh what’s up?”
“Some books are missing.”
“Did you update it?”
“Yes.”
“Amazon customer service how may I help you?”
“Hello. My Kindle keyboard is not working. I have 15 items on it but on my Kindle library on my computer it says I have 21 items. Basically I have 6 books missing.”
“When did you purchase these books?”
“Two days ago.”
“What is your email address?.... Right, okay thank you. Yes I can see you purchased a book of poems.”
“No. Well yes I did but that one was a book, you know paper!”
“What was the title of the last book you purchased in the Kindle format?”
“Orphan.”
“I see. Did you sync your purchase Mrs Weatherley?”
“No normally it just does it automatically. But I did try earlier today and it did not work. I also did the forced reset but that did not work either.”
“I see. Have you registered your device with your web provider?”
“Yes it worked the other day.”
“Perhaps your network signal is not very strong Mrs Weatherley.”
“Well at the top of the Kindle it shows full strength with all five bars coloured.”
“Could you go to the menu Mrs Weatherley and choose the sync option now and press it again.”
“Yes. Okay it’s done, now I have an error message…basically it says we are unable to connect at this time.”
“I see. I think you have a sync problem with your device Mrs Weatherley. I will have to get one of technical support operators to contact you in a few days. If we can not get your device to work Mrs Weatherley we will replace it. I am sorry I can not be of further assistance today. Please do not hesitate to contact us again should you require more assistance.”
Written after an actual experience. I am happy to report my Kindle now works!
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